Customer Service Representative

Location: Rockland, ME 04841

Job Type: Regular

Job Status: Full-Time

Education: Bachelor’s Degree

Pay Type: Salary

Salary: $35,000 – $50,000

Career Level: Mid Level (2-10 years experience)

Description: Sales Department

Sales / Logistics Order Expeditor Position Description $18 – 20.00 per hour depending upon experience

Tropical’s Purpose: To provide high quality nourishment while managing Earth’s natural resources and creating local and global jobs.

Brand Promise: We Deliver the Highest Quality Sustainably Sourced Fresh Fish Fast.

Core Values: Dependable Nimble? Knowledgeable Loyal Truthful Self-Motivated Invigorated Overachieving Respect Passion for Success.

Our Expectations: Live the values of Tropical Aquaculture Products, Inc. Love the business and believe in the value you deliver everyday. Execute with excellence.

Become part of a dynamic team within a growing, fast-paced, earth-friendly fresh seafood sales company. We’re looking for motivated professionals who are up to a challenge that changes by the minute. Our commitment is to provide the best quality fresh seafood in the shortest time possible with exceptional customer service. If you are a numbers person with outstanding computer, math, and organizational skills, think well on your feet and are great with people; we want to talk to you!

Objective: A Customer Service Representative is responsible for assisting our sales and logistics teams by fielding calls, fielding orders, order entry, and creating sales reports. The person will also assist and interface with Logistics to perform various daily administrative tasks. This is a newly created position with the prospect of progression and growth within the company.

General Responsibilities: Liaison between the sales team, clients and logistics. Monitor customer account, provide data and reports to help the sales team.

This is an entry level position with further advancement opportunities within the customer management or sales department.

Rockland, Maine

Schedule: Monday – Friday 8am-5pm, rotational weekend/holiday work is expected

Compensation: Starting $37,500.00 / yr based on skill level and experience.

This outline illustrates the type of work that characterizes the Job Classification. It is not an all-encompassing statement of the specific duties and responsibilities of, and qualifications for, the individual positions assigned to this Classification.

Requirements

Education/Experience: Bachelor’s degree or 4 years relevant work experience in business to business sales, customer service/logistics preferred.

Additional Skills:

  • Perishables/seafood experience a plus
  • Bi-lingual (English/Spanish) a plus

Necessary Skills and Qualities: Excellent, professional communication skills (telephone and email) are essential. Team player with proven ability to work well under pressure and constant deadlines. Problem solving skills with the ability to seek alternative solutions for dilemmas and dynamically changing requirements. Strong attention to detail with excellent follow-up. Working knowledge of Microsoft office Products, especially Outlook and Excel. Professional aptitude, presentation and demeanor. Can quickly learn new skills. Prior International or Export experience preferred, but not required. Respect — extending dignity and respect to all people. Integrity — fostering trust and a positive work environment. Customer Focus — achieving Company, department, and personal goals through a strong customer focus. Environmental and health conscious.

Benefits

  • Health Insurance, Dental
  • 401K
  • Annual Salary Paid Weekly
  • Paid Vacation

Share these tasty and healthy recipes with your customers.